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Get in touch

info@jetandbobaby.com

(347) 560-1344

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FAQ

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Ordering

How do I add a personalization request to my order?

What gift wrapping options are available?

All products come with a complimentary gift box and gift card. There is the option to add gift wrapping on the product page for a fee. The gift wrapping is baby themed (of course!), with kraft paper, white ribbon and diaper pins for decoration.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Orders placed on a weekday are fulfilled within 48 hours. Orders placed on a weekend will be fulfilled within 48 hours from Monday. Orders that include embroidery or monogramming take an additional 7 days to fulfill. Once your order is fulfilled, you will receive an email notification with your tracking information.

What shipping providers do you use?

We use USPS for all U.S. orders. Ground shipping for U.S. orders may take up to 4-7 business days to arrive from the day you receive your shipping confirmation.

For international orders we use DHL and UPS. Shipping times will be displayed at checkout.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. You can request a return from your customer account which can be accessed here.

Once logged in you can select the item you want to return, and then select request return.

What's the return policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase as long as the item is in new unused condition with original tags and packaging and was not a personalized order with embroidery or monogramming. We have the right to deny returns that do not comply with our return policy. Please note all shipping costs are non-refundable.

I am expecting a refund. How long does this take?

Please allow 6-12 business days for us to receive your order. Once your items have undergone (and passed) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Sustainability

How do you choose what materials to use?

We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment. We source organic cashmere yarn for our apparel.

Where are your products made?

We source and manufacture our apparel in Inner Mongolia China which is best in class for raw cashmere fiber and has manufacturing capabilities and techniques on par with traditional cashmere producing countries.

What are you doing to be more sustainable?

In addition to our organic fiber selection and how we manufacture, we are also doing what we can by minimizing production quantities with demand-oriented ordering to minimize unnecessary waste and unnecessary production. 

To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our customers, and the world around us.