Ordering

How do I add a personalization request to my order?

We offer embroidered monograming on our Luxe Knit Cashmere Baby Blankets. There is a 'Personalize It' button above the 'Add to Cart' button on the product page. Click on the 'Personalize It' button and a pop up will appear where you can enter the name or initials you want embroidered on the blanket.

If you'd like to personalize your blanket with embroidery, there will be an additional charge. We take great care in our embroidery work, so please allow up to 10 business days for this process to be completed before your order is ready to ship

What gift wrapping options are available?

All products come with a complimentary gift box and gift card. There is the option to add gift wrapping on the product page for $10. The gift wrapping is eco-baby themed with kraft paper, white ribbon and diaper pins for decoration. To add gift wrapping, check the gift wrapping box on the product page and enter your gift message, before adding the product to your cart.

How do I apply a discount code?

The discount code is applied at checkout.

On a desktop or laptop computer the box to enter the discount code is located on the right-hand side of the page, after you click the checkout button. Enter your code in the box that says ‘Discount’ and click the ‘Apply’ button.

On mobile devices, the box to enter the discount code is not automatically visible. After you hit the checkout button, the next page will start with an order summary. Click the downward facing arrow next to the words ‘Show order summary’ and it will expand. Enter your code in the box that says ‘Discount’ and click the black arrow button.

Only one discount code can be used per purchase. Discount codes cannot be combined.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Orders placed on a weekday are fulfilled within 48 hours. Orders placed on a weekend will be fulfilled within 48 hours from Monday. Orders that include embroidery or monogramming take an additional 7 days to fulfill. Once your order is fulfilled, you will receive an email notification with your tracking information.

What are my shipping options?

US Orders
We offer standard and priority shipping via USPS. Standard shipping takes up to 7 business days, priority shipping takes 1-4 business days.

International Orders
We offer international shipping via UPS and DHL. Delivery times are shown at check out.

What does shipping cost?

Standard shipping is offered free within the US. The option to pay for priority shipping is available at checkout.

International shipping outside the US is calculated at checkout and is based on the shipping address and weight of the order. The cost of any import duties and taxes are shown at checkout and included in the shipping cost.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. You can request a return from your customer account which can be accessed here.

Once logged in you can select the item you want to return, and then select request return.

What's the return policy?

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase as long as the item is in new unused condition with original tags and packaging and was not a personalized order with embroidery. We have the right to deny returns that do not comply with our return policy.

Please note all shipping costs are non-refundable.

I am expecting a refund. How long does it take?

Please allow 6-12 business days for us to receive your order. Once your items have undergone (and passed) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email.

After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account.

Please note that your refund may only be credited to your original method of payment.

Manufacturing

Where are your products made?

We source and manufacture our cashmere blankets and accessories in Inner Mongolia, China, which is best in class for raw cashmere fibers and has manufacturing capabilities and techniques on par with traditional cashmere producing countries.

What grade is your cashmere?

We use Grade A cashmere sourced from Inner Mongolia for all of our cashmere products.

The majority of our cashmere products contain 100% organically raised cashmere which means no fertilizers or pesticides are used on the land where the goats graze. Additionally the yarn is undyed or organic dyes color the yarn, and specialized water treatments are employed to be more environmentally friendly.

Where are you located?

We are a US company located in Union City, New Jersey.

Where do your products ship from?

All orders are shipped from our distribution centers located within the United States.